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Free · no commitment · no documents · by video or phone, at a time you pick
Treatment in the EU, covered by your country's public health service under the Cross Border Directive.
We handle everything, at no cost to you. For public patients in the EU who are waiting for treatment at home. Get your procedure done in weeks.
- A private hospital anywhere in the EU
- Your country's rules checked with you first
- One contact person, start to finish
Your right under 
EU law since 2011.
Under the Cross Border Directive, you can have treatment in a private hospital anywhere in the EU, if the public system in your country would provide it. You pay the hospital, and your country's public health service pays you back up to what the treatment costs at home. Some countries ask for permission in advance for some treatments; we check your country's rules with you.
- 290,000
- claims paid back to patients across Europe in 2024
- 2 million+
- claims paid back to patients across Europe since 2015
Sources: Directive 2011/24/EU, the Cross Border Directive · European Commission, member state data on cross-border healthcare, 2015 to 2024
Fill out the form and book your plane tickets. We handle everything else.
Eight steps from the first conversation to your refund. You commit at step 4, not before.
Before you commit
Stop at any time, at no cost
Talk to us
Schedule a free call, by video or telephone. No documents needed, just a chat.
Fill in the Consent Form
Your details and documents, uploaded securely. It takes about 15 minutes.
We determine your eligibility
You get a clear yes or no within 1 to 2 working days.
We find a private hospital
Within 5 working days: your hospital, surgeon, price and refund, in writing.
After you commit
We stay with you to the refund
Your date is confirmed
The hospital confirms your date in writing. Then you book your travel.
Your treatment abroad
You pay the hospital and send us the documents.
We claim your refund
Your country's public health service pays the refund to you.
Your aftercare at home
Your own doctor and the public system take over, as if you had the procedure at home.
One contact person, from the first conversation to the refund.
Easy to reach at every step. A family member can join every call.
Treatments covered
Any planned treatment your country's public system provides can be covered. Here are some examples.
Talk to us, for yourself or a family member
Kaare Beck-Fischer, Chief Executive Officer
No commitment and no documents needed.
- Write to us: Send us a message →
- Want an answer now? Use the chat.
Frequently asked questions
Short answers to the questions people ask most.
All frequently asked questionsYour question isn't here?
Ask us in the chat Or send us a message from the Contact pageWill I really be paid back in full?
Your country's public health service pays back the cost of the treatment up to what it costs at home, if your country's rules are met: usually a referral, any permission needed in advance, and proof that you paid the hospital yourself. We check your country's rules with you before you pay anything.
How long does the refund take?
It differs by country and can take several months. We send your claim within five working days of your return, tell you before you decide what your country says about its own times, and follow it up until it is paid.
Do I need to be on a waiting list first?
In most countries, no. You need to be entitled to public care at home and, usually, a referral from a doctor. We check your country's rules with you on the call.
What if something goes wrong afterwards?
The hospital that treated you is responsible for your care, on terms we give you in writing before you pay. At home, your own doctor takes over with the discharge report, and you are entitled to the same follow-up as if you had been treated at home.
Can I arrange this for a family member?
Yes. You can schedule the call on their behalf, and join every call and meeting. The patient signs the forms themselves, and the refund is paid to the patient only.